Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@kokoeurope.pl. Returns must be sent to the following address: Poznańska 8/10/L4, 60-869 Poznań, Poland.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at info@kokoeurope.pl.

Damages and issues Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, such as perishable goods (food, flowers or plants), custom products (special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item of your order, for any reason and without justification. This period includes weekends and public holidays. You can also cancel your order at any time before it has been shipped or prepared for shipping.

To exercise this right, contact us at info@kokoeurope.pl with your order number and your intention to withdraw.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may need some time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@kokoeurope.pl.